Privacy Policy for Orbit Charts

Introduction

Welcome to Orbit Charts. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how Orbit Charts LLC ("we," "us," or "our") collects, uses, shares, and protects information when you use our website and desktop application (collectively, the "Service").

Information We Collect

Information You Provide Directly

When you create an account with Orbit Charts, we collect:

• Name: First and last name
• Email Address: Used primarily for account authentication, service communications, and support
• Account Credentials: Password (stored in hashed form)

Payment Information

Payment processing is handled entirely by Stripe, our third-party payment processor. We do not store or have access to your credit card information, billing address, or other payment details. Stripe's handling of your payment information is governed by their privacy policy.

Automatically Collected Information

When you visit our website or use our Service, we automatically collect:

• Usage Analytics: Information about how you interact with our website and application, including pages visited, features used, and time spent
• Device Information: Browser type, operating system, device type, and IP address
• Cookies: Small data files stored on your device (see Cookies section below)

Market Data

Orbit Charts provides real-time market data visualization. We do not store or log the specific market data you view. All market data is streamed in real-time and not retained after your session ends.

How We Use Your Information

We use the collected information as necessary to provide the Service and for our legitimate interests, including for the following purposes:

• Service Delivery: To provide, maintain, and improve the Orbit Charts application and features
• Account Management: To create and manage your account, process subscriptions, and authenticate your access
• Communication: To send transactional emails (password resets, subscription confirmations), product updates, and occasional marketing communications
• Customer Support: To respond to your inquiries and provide technical assistance
• Analytics & Improvement: To understand how users interact with our Service and improve user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Protect you and us: To prevent or respond to fraud, defend our websites or Services against attacks, or protect our property and security, or the property and security of our customers and users

How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We share information with trusted third-party service providers who need access to your information in order to help us operate our Service:

• Supabase: Database and authentication services (data hosting)
• Stripe: Payment processing (you provide payment information directly to Stripe)
• InsightSentry: Market data API provider (technical connection data only, no personal information)
• Vercel: Website hosting and deployment infrastructure
• Analytics Providers: Website analytics services to understand usage patterns

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, subpoenas, or government regulations).

Business Transfers

If Orbit Charts is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email of any such change in ownership or control of your personal information.

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. We use cookies to improve your experience and understand how our Service is used.

Types of Cookies We Use

• Essential Cookies: Required for authentication and basic website functionality
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics)
• Preference Cookies: Remember your settings and preferences

Managing Cookies

You can control and manage cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our Service.

We do not use tracking pixels or third-party advertising cookies.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it:

• Encryption: Data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols
• Secure Authentication: Passwords are hashed and never stored in plain text
• Access Controls: Limited access to personal information by authorized personnel only
• Regular Security Reviews: Ongoing assessment of our security practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the Service.

• Active Accounts: Information is retained indefinitely while your account remains active, even if your subscription is cancelled, allowing you to easily resubscribe
• Account Deletion: If you request account deletion, we will delete your personal information within 30 days, except where retention is required by law
• Support Communications: Email correspondence with support is retained for quality assurance and legal compliance purposes

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

All Users

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your account and associated personal information
• Withdrawal of Consent: Unsubscribe from marketing communications at any time

Some or all of the rights listed above may not apply to you or may be subject to limitations, or you may have additional rights, depending on your location and applicable law.

We do not sell personal information to third parties.

Exercising Your Rights

To exercise any of these rights, please contact us at support@orbitcharts.com. We will respond to your request within 30 days.

Children's Privacy

Orbit Charts is not directed to children under the age of 18, and we do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information promptly.

If you believe we have collected information from a child under 18, please contact us immediately at support@orbitcharts.com.

Third-Party Links

Our website or application may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Email Communications

Types of Emails

We may send you the following types of emails:

• Transactional Emails: Account-related messages such as password resets, subscription confirmations, and billing notifications (you cannot opt out of these)
• Product Updates: Important announcements about new features, service changes, or improvements
• Marketing Communications: Occasional promotional emails about Orbit Charts

Opting Out

You can unsubscribe from marketing and promotional emails at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us at support@orbitcharts.com

You will continue to receive transactional emails necessary for account management and service delivery.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.

When we make changes:

• We will update the "Last Updated" date at the top of this policy
• We will notify you via email of any material changes impacting your rights
• The updated policy will be posted on our website

Your continued use of the Service after changes become effective constitutes your acknowledgment of the revised Privacy Policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: support@orbitcharts.com

Company: Orbit Charts LLC

We will respond to your inquiry within a reasonable timeframe, typically within 30 days.

Governing Law

Orbit Charts is based in the United States and follows all applicable data protection laws and regulations. We are committed to protecting your privacy and follow key privacy principles such as transparency, choice, access, security, data accuracy, limited use, and accountability. These principles guide how we design and operate our services, including how we protect the information you share with us.